Frequently Asked Questions
Yes. Parts are engineered and stress-tested for active or heavy cats up to ~30 lbs, including jumping and climbing. PETG is impact-resistant and reinforced in key areas. Most cats use it immediately; some take a few days to warm up, which is normal.
Yes. PETG, wood, wool, and natural rope are non-toxic and safe for indoor use.
Yes. We use industrial-grade PETG and structural print settings designed for impact and long-term durability.
PETG is scratch-resistant but not scratch-proof. Surface marks may appear, but it remains safe and functional.
No. PETG does not off-gas after printing. It has no chemical odor and is safe indoors.
Our rope is natural cotton sash cord with a nylon core for rigidity. Unlike sisal, it doesn't sheds and is fully replaceable.
PETG is recyclable through specialized programs. We print-to-order to reduce waste.
The wide bases and engineered geometry keep the system stable even with active or multi-cat use. Very tall builds can be wall-anchored if desired.
All tall, free-standing structures have a small amount of natural movement, and Meow Mews is no different. A little flex is normal and intentional because it helps absorb force when cats jump or climb. What you should not feel is instability. When assembled correctly, the system remains secure, balanced, and safe for daily use, even with large or active cats.
Yes. Tested with large, active cats and dynamic movement.
Platforms support up to about 30 lbs when assembled correctly.
Yes. PETG and rope absorb most impact. Small tension sounds are normal in tall flexible structures.
Yes. The system distributes weight evenly for safe multi-cat use.
Assembly is simple with included instructions and videos. Once built, the structure is very stable.
No. Our Dowel Wrench is included in your kit and is the only tool you need to assemble your tree.
Most kits take between 10–20 minutes. It feels similar to building a large LEGO set.
It works best when all bases sit on the same level surface. A rug or mat can help on slightly uneven floors.
Most cats warm up quickly. Place the kit near favorite windows or paths. Some need one to two weeks to explore new structures.
Check our article how to introduce your Meow Mews kits to you cat for more information
Let your cat explore at their own pace. Place treats or toys on lower platforms and gradually move them upward to build confidence.
Yes. Choose lower or gentler configurations for accessibility. If you already own a kit, you can always reconfigure it to accommodate your cat's specific needs.
Yes. Our kits are designed and tested for large breeds and multi-cat households.
Yes. Every system is designed to grow with add-on modules and accessories. If you are ready to grow your kit, reach out so we can help you plan your expansion at hello@meowmews.com
The system is tested and found safe up to a height of 8ft / 2.5m with two cats.
Yes. You can mix colors and reconfigure the layout within the modular system.
To start customizing your system reach us at hello@meowmews.com and we would love to help you.
Can I buy a replacement canopy or rope?
Wipe PETG with mild soap and water. Avoid solvents. Rope and textiles are replaceable when worn.
Find full care&cleaning instructions here
Yes. It typically lasts 2–4 years depending on use and can be replaced easily.
For replacement kits press here
PETG is non-toxic, but ingestion is unsafe. Replace chewed parts and monitor aggressive chewers.
All of our products are made-to-order and finished by hand. This ensures precision and reduces waste. Therefore, it takes 1-2 weeks for orders to ship.
International availability varies by region. See checkout for details.
Yes. we offer 18-month warranty on polymer parts, 12 months on Canopies, 6 months on ropes outside natural wear and tear.
For more information, please refer to our Warranty page.
Yes. If unused and complete, returns are accepted within 30 days.