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Faqs

Product Quality & Materials

Is this really strong? Can it break? Will my cat even use it?

Yes. Parts are engineered and stress-tested for active or heavy cats up to ~30 lbs, including jumping and climbing. PETG is impact-resistant and reinforced in key areas. Most cats use it immediately; some take a few days to warm up, which is normal.

Are the materials pet-safe and non-toxic?

Yes. PETG, wood, wool, and natural rope are non-toxic and safe for indoor use.

Is 3D printing reliable for furniture?

Yes. We use industrial-grade PETG and structural print settings designed for impact and long-term durability.

Is the polymer scratch-proof?

PETG is scratch-resistant but not scratch-proof. Surface marks may appear, but it remains safe and functional.

Does the polymer smell or off-gas?

No. PETG does not off-gas after printing. It has no chemical odor and is safe indoors.

Is the rope natural or synthetic?

Our rope is natural cotton sash cord with a nylon core for rigidity. Unlike sisal, it doesn't sheds and is fully replaceable.

Is the product recyclable?

PETG is recyclable through specialized programs. We print-to-order to reduce waste.

Performance & Stability

Will it tip over?

The wide bases and engineered geometry keep the system stable even with active or multi-cat use. Very tall builds can be wall-anchored if desired.

Will it wobble or flex under weight?

All tall, free-standing structures have a small amount of natural movement, and Meow Mews is no different. A little flex is normal and intentional because it helps absorb force when cats jump or climb. What you should not feel is instability. When assembled correctly, the system remains secure, balanced, and safe for daily use, even with large or active cats.

How stable is it for active cats?

Very stable. Tested with large, active cats and dynamic movement.

What’s the weight limit for platforms?

Platforms support up to about 30 lbs when assembled correctly.

Is it quiet when cats jump on it?

Yes. PETG and rope absorb most impact. Small tension sounds are normal in tall flexible structures.

Can multiple cats use it at the same time?

Yes. The system distributes weight evenly for safe multi-cat use.

Setup & Assembly

How do I know I assembled it safely?

Assembly is simple with included instructions and videos. Once built, the structure is very stable.

Do I need special tools to assemble it?

No. Our Dowel Wrench is included in your kit and is the only tool you need to assemble your tree.

How long does assembly take?

Most kits take between 10–20 minutes. It feels similar to building a large LEGO set.

Can I install this on uneven floors?

It works best when all bases sit on the same level surface. A rug or mat can help on slightly uneven floors.

Cat Behavior & Use

My cat won't use it. What can I do?

Most cats warm up quickly. Place the kit near favorite windows or paths. Some need one to two weeks to explore new structures.

Check our article how to introduce your Meow Mews kits to you cat for more information

How do I encourage my cat to use the higher levels?

Let your cat explore at their own pace. Place treats or toys on lower platforms and gradually move them upward to build confidence.

Is it safe for kittens or seniors?

Yes. Choose lower or gentler configurations for accessibility. If you own a kit already, you can always reconfigure it to accomodate your cat's needs.

Is this suitable for large or multiple cats?

Yes. Our kits are designed and tested for large breeds and multi-cat households.

Modularity & Expansion

Can I add more parts later?

Yes. Every system is designed to grow with add-on modules and accessories. If you are ready to grow you kit, reach out so we can help you plan your expension at hello@meowmews.com

How tall can I build it safely?

The system is tested and found safe up to a height of 8ft / 2.5m with two cats.

Can I customize colors or layout?

Yes. You can mix colors and reconfigure the layout within the modular system.

To start customizing your system reach us at hello@meowmews.com and we would love to help you.

Can I buy replacement canopy or rope?

Yes. All canopies and rope components are replaceable and sold separately.

For replacement ropes kits click here
For Canopies click here

Care & Maintenance

How do I clean it?

Wipe PETG with mild soap and water. Avoid solvents. Rope and textiles are replaceable when worn.

Find full care&cleaning instructions here

Is the rope replaceable?

Yes. It typically lasts 2–4 years depending on use and can be replaced easily.

For replacement kits press here

What if my cat chews on the plastic?

PETG is non-toxic, but ingestion is unsafe. Replace chewed parts and monitor aggressive chewers.

Shipping, Warranty & Policies

How long does it take to ship from order?

All of our products are made-to-order and finished by hand. This ensures precision and reduces waste. Therefore, it take 1-2 weeks for orders to ship.

Where is it made?

All 3D-printed parts are made in the U.S. at our Pennsylvania studio.

Do you ship internationally?

International availability varies by region. See checkout for details.

Do you offer warranty?

Yes. we offer 18-month warranty on polymer parts, 12 months on Canopies, 6 months on ropes outside natural wear and tear.

For more information, please refer to our Warranty page.

Can I return it if my cat doesn’t use it?

Yes. If unused and complete, returns are accepted within 30 days.

How is it delivered?

Our kits are box-packed with all required parts and tools for easy shipping and assembly.

Other Common Questions

Does it work on carpet?

Yes. Our wide bases stay stable on both carpet and hard floors. Keep all bases on the same surface.

Will it scratch my floors?

No. Our bases were engineered with smooth edges to and added pads to protect your flooring.

Can I move it when I move homes?

Yes. We designed the product exactly for this situations. It to disassemble and reassemble easily to move to your new home.

This is expensive compared to what I see at pet stores or online. Why?

Meow Mews is made from structural PETG, reinforced wood, and high-end components. It is built to last, expand, and be repaired. Made-to-order in the U.S., it is a long-term investment, not disposable furniture.

Why haven’t I heard of you before?

Meow Mews grows through design communities and word-of-mouth. We prioritize thoughtful development over mass advertising.

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