Shipping policy

Shipping and Assembly

Kits are shipped as components and must be assembled in your home or apartment. Items are shipped within the U.S. by FedEx Ground. Items will ship within two to five days of order completion. Tracking information will be emailed upon shipping.

International orders

For international orders outside the U.S., please contact customer service for shipping rates. Final shipping costs will be added at checkout.

Placement and Stability

Meow Mews Kits are designed to support cats safely and small animals weighing up to 30 lbs (13.6 kg) each, and can accommodate multiple pets on the same structure. Each platform and rest surface is engineered to withstand both static and dynamic loads, meaning the weight of a resting pet as well as the added force of movement or jumping. A moving animal exerts greater localized pressure than a still one, which is why the 30 lb limit per section is important.

The product is designed to be tall and freestanding. The “Colossal” model reaches approximately 2.2 meters (about 7 feet) in height and is supported solely by its base, with no wall or ceiling attachments required. To safely absorb both static weight and movement, components are built to flex and adapt slightly as pets climb and jump like any dynamic structure, a skyscraper, tree trunk, or airplane wing. The Meow Mews Kit must be rigid yet flexible enough to perform correctly.

Cats naturally enjoy this slight motion, though first-time users may perceive it as instability. Please note that this flexibility is intentional and safe as long as pets do not exceed the recommended weight capacity.

Because the upper sections are designed to move gently, the product may shift slightly from side to side. To avoid the unit bumping or marking nearby walls, we recommend placing it at least 3 inches (~8 cm) away from any surface. This ensures both your wall and the product remain protected during regular use.

Kits

Meow Mews offers many different kits.  All kits are shipped with all components and are easily built at home.  They ship with printed assembly instructions, and assembly tutorials are available on meowmew.com.  Also, should you need assistance, our customer service team can assist with a Zoom call. 

All kits are assembled without any glue, nails, screws, or any such binding agents.  They are wood pieces that fit into one another via a unique and patented joint developed by Meow Mews, Inc.

Interchangeable Components

Although we ship kits with all the necessary components to build your kit as shown, you also have the option to reconfigure your components in any way you would like. 

Additional Components 

Soon, you will be able to order individual components so you can build your own system or expand a system you have already purchased.  It is important to note that in constructing a system, stability is important, and if you plan to configure and build above 4 feet, you must buy an additional base and a platform that connects the columns arising from the different bases